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Frequently asked questions
Everything you need to know about giving with GivingPals. Can't find
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Getting Started
What is GivingPals?

GivingPals makes it easy to turn a charitable donation into a meaningful gift. Choose a cause, personalize a digital card, and send it by text or email — no account required.

How does it work?

1. Choose a cause 2. Personalize your gift 3. Select your donation amount 4. We deliver your gift instantly (or on a scheduled date)

Can I send a gift for any occasion?

Yes! GivingPals offers cards for birthdays, celebrations, sympathy and memorials, appreciation, holidays, milestones, everyday moments, and more.

Charities & donations
Can I choose any charity?

We provide access to over 2 million U.S.-registered nonprofits, giving you the flexibility to support both local and national causes.

What if my charity is not listed?

Double-check for spelling or try searching by EIN. If you still can’t find the nonprofit, please contact us and we’ll be happy to assist.

Will my donation go directly to the charity?

Your donation is made to our nonprofit partner, Make My Donation, Inc., a 501(c)(3) donor-advised fund (DAF). They process your donation and distribute funds to your selected charity. Your tax receipt will reflect the DAF for compliance purposes.

The gift experience
What does the recipient receive?

The recipient receives a personalized digital card by text or email showing your message, the charity you selected, and, if you choose, the donation amount.

How is the gift card delivered?

You can choose to send your gift via SMS, email, or both. The recipient receives a secure link that opens their personalized card instantly—no login required.

Can I give anonymously

If you wish to remain anonymous to the recipient, simply type "A Secret Pal" or "Anonymous" in the "Sent From" field. Your legal name will still appear on your private tax receipt.

Will the donation amount appear to the recipient?

That’s up to you. At checkout, you can choose whether to show or hide the donation amount on the recipient’s card. If you choose to hide it, the card will simply display “A generous donation” instead of the amount.

What is the "Sent From" field?

This is how you sign your gift. You can use your own name, a family name (e.g., "The Smith Family"), or even a group name (e.g., "The ABC Team"). This is the name the recipient will see on their card to know who it is from.

Receipts & taxes
Who receives the tax deduction?

The person who makes the donation receives the tax receipt for the charitable donation. The receipt is issued in connection with the donation processed through our nonprofit partner.

Is my full payment tax-deductible?

Only the donation portion of your payment may be tax-deductible. If you choose to add an optional support for GivingPals, that portion is not tax-deductible. You will receive a receipt for your donation, and we recommend consulting your tax advisor for specific guidance.

Will I receive a receipt & link to view the card?

Yes. You’ll receive a receipt and a link to view your gift via the email provided at checkout.

Scheduling & edits
Can I schedule a gift for later?

Yes. You can create your gift now and schedule it to be delivered on a specific date.

What happens if I enter the wrong contact information for the recipient?

If your gift is scheduled for a future date, please contact us as soon as possible. We may be able to update the recipient’s email address or phone number before the gift is delivered. If the gift has already been delivered, you can share the gift link directly with the recipient so they can view their personalized card.

Can I edit my gift after I complete my gift?

Once your donation is complete, the donation amount, charity, recipient name, card message, and other gift details cannot be changed. If your gift is scheduled for a future date, we may be able to update the recipient’s email address or phone number or adjust the scheduled delivery date. Please contact us for assistance.

Can I resend the gift?

Yes. The “View Card” button in your confirmation email contains a shareable link to the personalized card. You can send this link directly to the recipient by email, text, WhatsApp, or another messaging service.

Honoring & memorials
What’s the difference between “in honor of” and “in memory of”?

“In honor of” recognizes or celebrates someone who is living — for birthdays, milestones, appreciation, get-well wishes, or other meaningful occasions. “In memory of” honors and remembers someone who has passed away.

Who receives a memorial gift?

For memorial gifts, you’ll enter the name of the person being remembered and the contact information of the recipient — typically a family member or loved one. The recipient will receive the personalized digital card.

Security
Is my payment secure?

Yes. Payments are securely processed through Stripe using industry-standard security measures. GivingPals does not store your full payment card details.

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